Refund Policy

Introduction

At Alouros, we are committed to your satisfaction with every purchase. However, please be advised that all sales are final.

Quality Issue Returns

Understanding that exceptions may arise, we offer support for claims regarding quality issues within 7 days from the receipt of your product. If there are damages on delivery, we will offer a refund. However, we will not refund just because you’re not happy with the material. 

Return Eligibility for Quality Issues

To be eligible for a return due to quality issues, the item must be in its original condition, unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

Color/Size Correction Policy

We provide a correction window of 1-2 days for any changes in color/size, so we strongly recommend that you double-check your order details. Once an order has shipped, we're unable to make any adjustments. Refunds are not available for these types of corrections. Please consult our sizing chart carefully if needed, and consider ordering a size up to ensure a good fit.

Damages and Issues

Please inspect your order upon receipt. and contact us immediately if there are any issues of damage or defect.

Exceptions / Non-Returnable Items

Returns are not accepted for:

  • Perishable goods
  • Custom products
  • Personal care goods
  • Hazardous materials
  • Flammable liquids or gases
  • Incorrect size or color selections made by the customer

Exchanges

We do not offer exchanges due to our final sale policy. For a different item, a new purchase must be made.

European Union 14-Day Cooling-Off Period

EU Customers have 14 days to cancel or return their order for any reason, in line with our conditions for return eligibility.

Refunds

Refunds for approved, quality-related returns will be processed within 10 business days to the original payment method. Processing times may vary by bank or credit card issuer.

Return Process

For quality concerns, please contact us at hello@alouros.com within the 7-day window. NOTE: Unauthorized returns will not be accepted.